Exchange/Return Policy

Tasya India – Return & Exchange Policy

At Tasya India, we are committed to providing a hassle-free shopping experience. Please read our return and exchange policy carefully before making a purchase.

1. Return & Exchange Process

Eligibility Criteria

• Requests must be raised within 4 days of delivery.
• The product must be unused, unwashed, unaltered, undamaged, and have the
• original tags and packaging.
• A maximum of 3 pickup attempts will be made. If unsuccessful, the return request
• will be canceled.
• Returns will not be accepted if the product is worn, used, or in poor condition.
• For defective or damaged items, clear images must be shared when raising a return or exchange request.

Step 1: Request a Return or Exchange

Contact us via WhatsApp Text (+91 6376706233) with the following details:

• Your Name
• Order ID
• Pickup Address and Contact Details
• Images of the Product (if damaged or defective)

Step 2: Return Method

• Reverse Pickup: We arrange a pickup, and ₹120 per request will be deducted
  from the store credit or will be paid by the consumer via online payment
  platform .
• Self-Return: If our pickup service is unavailable in your area, you must ship the
  product yourself.
• Pack the item securely to prevent damage during transit. 
• Clearly mention your Order ID and registered mobile number on
  the package.
• Ship the package via a reliable courier service and share the
  tracking details with our support team.
• Tasya India is not responsible for lost or damaged self-shipped
  returns.
  

Step 3: Quality Check & Processing

• The returned product typically reaches us in 6-7 days.
• A quality check is conducted within 24-48 hours after receiving the item.
• If approved:
  
• Exchange: Store credit is issued, valid for 1 year to your registered
  mobile number/email via WhatsApp.
• If an item bought with store credit is returned, another store credit
• will be issued (refunds are not applicable).
• Prepaid Order Return: Refund is processed to the original payment
  method.
• COD Order Return: Store credit is issued, valid for 1 year to your
  registered mobile number/email via WhatsApp.
• Reward points or store credits are non-refundable and can only be
  redeemed on our store.

 Important Guidelines

• Do not accept delivery if the package is unsealed, damaged, or tampered with.
  Refuse delivery and contact us immediately.
• A quality check is mandatory. Refunds or exchanges will only be issued if the returned item passes inspection. If found damaged or defective, we will not
  
• process an exchange or refund.
  
• Non-Serviceable Areas: If our reverse pickup is unavailable in your location,
  you will need to return the item(s) by your own means.
  
• Only the item for which the return or exchange was arranged will be processed.
  Any additional items sent will not be our responsibility.
  
• Orders placed using store credit can only be exchanged for store credit and are
  not refundable.
  
• If you receive a delivery confirmation but have not received your package,
  report the issue within 24 hours.
  
• Ensure the product is securely packed to prevent damage during transit. You
  are responsible for handing over the item in proper condition to the pickup
  agent.
  
• Prepaid orders canceled after dispatch will incur a ₹100 deduction for return
  shipping.
  
• Please note that if the payment was made to the delivery agent at the time of
  receiving the order, it is considered as a Cash on Delivery (COD) transaction

 

4. Product Disclaimer

• Color Variation: Product colors may slightly vary due to lighting effects,
  photography, and screen resolutions.
• Fabric & Material: Natural variations in fabric texture or minor inconsistencies
  are not considered defects.
• Size Fit: Kindly check the size guide before purchasing. Fit issues due to
  personal preference are not covered under defects.
• Shipping Delays: Delivery timelines are estimated and may vary due to
  unforeseen circumstances.
• Unauthorized Returns: Returns sent without prior approval will not be
  accepted or refunded.

5. Order Cancellations

• Once an order is dispatched, it cannot be canceled.
  If refused at delivery, return charges will be deducted.

6. Customer Support

For any queries, contact us via:

📞 WhatsApp: +91 6376706233

🕒 Support Hours: Monday to Saturday, 10 AM - 6 PM