Exchange/Return Policy

Tasya India – Return & Exchange Policy

At Tasya India, we are committed to providing a hassle-free shopping experience.

Please read our return and exchange policy carefully before making a purchase.

1. Exchange/Return & Refund Process

REFUND & RETURN

● We do not offer refunds unless the garment received is torn or incorrect. In

such cases, please contact us within 48 hours of delivery with proof for review

and resolution.

EXCHANGE

● We offer an exchange policy where you can get your garment in a smaller or

bigger size, or have it custom-made to your measurements. If you'd prefer a

different product instead, we're happy to accommodate that as well.

Eligibility Criteria

● Requests must be raised within 4 days of delivery.

● The product must be unused, unwashed, unaltered, undamaged, and have the original packaging

● A maximum of 3 pickup attempts will be made. If unsuccessful, the exchange request will be canceled.

● Exchange will not be accepted if the product is worn, used, or in poor condition.

● For defective or damaged items, clear images must be shared when raising a return or exchange request.

Step 1: Request a Return or Exchange

● Your Name

● Order ID

● Pickup Address and Contact Details

Step 2: Exchange Method

● Reverse Pickup: We arrange a pickup for ₹150 and will be paid by the consumer via online payment platform .

● Self-Return: If our pickup service is unavailable in your area, you must ship the product yourself.

● Pack the item securely to prevent damage during transit. Clearly mention your Order ID and registered mobile number on

the package.

● Ship the package via a reliable courier service and share the tracking details with our support team.

● Tasya India is not responsible for lost or damaged self-shipped returns.

Step 3: Quality Check & Processing

● The returned product typically reaches us in 6-7 days.

● A quality check is conducted within 24-48 hours after receiving the item.

If approved:

● Exchange: Store credit is issued, valid for 1 year to your registered mobile number/email via WhatsApp.

● If an item bought with store credit is returned, another store credit will be issued (refunds are not applicable).

Important Guidelines

● Do not accept delivery if the package is unsealed, damaged, or tampered with.

Refuse delivery and contact us immediately.

● A quality check is mandatory.

● Non-Serviceable Areas: If our reverse pickup is unavailable in your location, you will need to return the item(s) by your own means.

● Only the item for which the return or exchange was arranged will be processed. Any additional items sent will not be our responsibility.

● Orders placed using store credit can only be exchanged for store credit and are

not refundable.

● If you receive a delivery confirmation but have not received your package, report the issue within 24 hours.

●Ensure the product is securely packed to prevent damage during transit. You are responsible for handing over the item in proper condition to the pickup agent.

Please note that if the payment was made to the delivery agent at the time of

receiving the order, it is considered as a Cash on Delivery (COD) transaction.

4. Product Disclaimer

Color Variation: Product colors may slightly vary due to lighting effects,
photography, and screen resolutions.
Fabric & Material: Natural variations in fabric texture or minor
inconsistencies are not considered defects.
Size Fit: Kindly check the size guide before purchasing. Fit issues due to
personal preference are not covered under defects.
Shipping Delays: Delivery timelines are estimated and may vary due to
unforeseen circumstances.
Unauthorized Returns: Returns sent without prior approval will not be
accepted .

5. Order Cancellations●

● Once an order is dispatched, it cannot be canceled. If refused at delivery, return charges will be deducted.

6. Customer Support

For any queries, contact us via:

📞 WhatsApp: +91 6376706233

🕒 Support Hours: Monday to Saturday, 10 AM - 7 PM

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Exchange/Return Policy